Managed Services

Scale CLM operations without scaling headcount. Delta Capita’s CLM Managed Services deliver KYC, including screening, across the full client lifecycle, from onboarding and periodic reviews to remediation, using your tech or ours. We either run the process end-to-end or embed specialist CLM teams in your own operation, helping you cut costs, clear backlogs, and onboard clients faster.

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300+

CLM specialists supporting onboarding, refresh, remediation, and outreach programmes.

100+

Programmes delivered for financial institutions worldwide.

14 Locations

Providing scalable CLM operations and local expertise.

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Which Delivery Model Is Right For You?

Whether you want to outsource CLM operations entirely or strengthen your existing team, Delta Capita offers a delivery model to match your objectives.

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Managed Service

We run the operation. You retain oversight.

Delta Capita takes end-to-end responsibility for delivering your KYC and CLM processes to agreed service levels, on Karbon, our CLM platform, or on your own technology.

  • Use your technology or ours
  • SLA-backed delivery
  • Reduced management overhead
  • Scalable operating model
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Teams and People

You run the operation. We provide the expertise.

Augment your existing team with experienced CLM experts who integrate quickly into your operating model.

  • Flexible capacity, on demand
  • Specialist CLM expertise
  • Support for growth and remediation
  • Rapid deployment
  • Full operational control retained

Managed Service

We run CLM operations. You retain complete oversight.

We take end-to-end responsibility for delivering CLM, including screening and ongoing monitoring, across the client lifecycle, from onboarding and refreshes to remediation and outreach, to agreed service levels. Our specialists work on your existing technology stack or on Karbon, Delta Capita’s CLM platform, giving you lower operating costs, greater operational resilience, and faster, more consistent onboarding.

  • Transfer operational workload and management overhead.
  • Improve onboarding speed, quality and customer experience.
  • Leverage your existing technology or accelerate delivery with Karbon.
  • Scale capacity without increasing internal headcount.
  • Gain predictable SLAs, governance and measurable outcomes.
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Teams and People

Add CLM expertise where you need it most

Rapidly augment your existing teams with experienced CLM experts. Whether supporting growth, remediation programmes, regulatory change, or business-as-usual operations, our experts integrate quickly and deliver value from day one.

  • Scale resources up or down quickly.
  • Avoid lengthy hiring and training cycles.
  • Access specialist CLM knowledge and experience.
  • Accelerate strategic initiatives and remediation programmes.
  • Maintain full operational control.
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Why Leading Financial Institutions Partner With Delta Capita

Delta Capita combines specialist CLM expertise, scalable managed services, and Karbon technology in one integrated offering. Unlike traditional outsourcing providers, we don't just supply resources. We help financial institutions improve onboarding performance, increase operational capacity, strengthen controls, and deliver better client outcomes through a delivery model that brings together people, process, and technology.

  • CLM Expertise That Delivers: Experienced onboarding, KYC, refresh, remediation, and outreach specialists who understand the realities of financial services operations.
  • Scale Capacity Without Hiring: Rapidly increase or reduce delivery capacity through a Managed Service or Teams and People.
  • Operational Control Built In: Operate through proven governance, quality assurance, performance management, and delivery oversight to ensure consistent service standards.
  • Your Technology Or Karbon: Work within your existing systems or accelerate delivery with Karbon, Delta Capita's CLM platform, without disrupting operations.
  • Proven At Scale: Benefit from the experience gained from supporting leading financial institutions through onboarding growth, remediation programmes, periodic reviews, and regulatory change initiatives.

Customer Case Studies

Discover how financial institutions have improved onboarding performance, increased operational capacity, and delivered better client outcomes with Delta Capita's CLM Managed Services.

Fully Managed KYC For a Global Investment Bank

Leading Investment Bank

Challenge: The bank operates across fixed income, convertible bonds, equity, and debt and equity capital markets. With a complex, highly regulated client base, it needed a fully managed KYC service for investor onboarding and periodic refresh. It also needed to keep quality and audit readiness consistent across many jurisdictions.

What we did: Delta Capita runs end-to-end KYC for the bank as an embedded team that acts as an extension of its own. Cases are created in Karbon under mutually agreed policy standards, with regulatory logic built in at the point of creation. We manage more than 1,000 entities across 60+ jurisdictions and screen 8,200+ entities and related parties continuously for sanctions, PEPs and adverse media. Refreshes follow risk-based cycles, and we handle client outreach directly and indirectly. Bespoke reporting and monthly MI give the bank full visibility of SLA performance, case ageing and escalation trends.

Outcome: Onboarding and refresh cases are consistently delivered within agreed SLAs. Policy-led technology reduces manual error and rework, and every case has an audit-ready record. Over a three-year partnership the service has grown with the bank’s needs, with policy, delivery and reporting co-developed with the client.

60+

jurisdictions managed, end-to-end.

Smoother, Faster Investor Onboarding Across Multiple Funds

Global Investment Firm

Challenge: The firm is a leading global investment manager across private equity, credit, real estate, infrastructure and growth equity. Each fund brings a steady flow of new investors and periodic refreshes, and every one needs thorough due diligence. The firm needed investor onboarding that was faster and smoother, without compromising compliance or creating rework.

What we did: The firm raises investor onboarding and refresh cases across its funds, and each case lands directly in our technology via API. Delta Capita’s CLM experts run due-diligence on every investor using the platform. New onboards and ongoing refreshes follow one consistent, connected process.

Outcome: Delta Capita now supports hundreds of investor onboards every quarter. More than 93% pass first time without material findings, so fewer cases need rework and investors move through onboarding more smoothly.

93%

first-time pass rate for investor onboards

Frequently Asked Questions

Answers to common questions about our Managed Services.

  • Delta Capita’s CLM Managed Service takes end-to-end responsibility for delivering your KYC/CDD operation. This covers onboarding, periodic reviews and triggers, risk assessments, client outreach, and UBO unwrapping where applicable. We also run initial and ongoing screening (PEP, sanctions and adverse media) and apply quality control across everything we deliver. The service covers all entity types, from individuals to complex trusts and corporate structures.

    Our specialists work on Karbon, Delta Capita’s proprietary CLM platform, which can be used standalone or integrated with your existing systems via API, or within your own technology ecosystem. You set the scope, agree the policies and procedures we follow, and retain oversight. We deliver to agreed SLAs and KPIs and report through regular governance and service feedback meetings, so you have clear visibility without the day-to-day workload.

  • The difference is who runs the operation. With Managed Service, Delta Capita takes end-to-end responsibility for delivering your KYC/CDD operation to agreed SLAs and KPIs. We manage the team, the process and quality control, and you retain oversight. With Teams & People, you bring in Delta Capita CLM specialists who work inside your processes, systems and existing teams, under your direction. You run the operation, and we stand behind the quality of the people we provide.

    Managed Service suits organisations that want to hand over an operation, reduce management overhead, and have predictable service levels. Teams & People suits organisations that already have the processes, systems, and management in place and need extra capacity for growth, backlogs or remediation without making permanent hires. If you’re unsure, we’ll help you work out the right model in a short scoping conversation.

  • Control is built into the model. Embedded governance, quality assurance, SLA management, and dedicated oversight keep delivery transparent and measurable and you keep full visibility of every case. Clients typically need only a small oversight team because we run with clear SLAs and predictable delivery.

  • Managed Service replaces the cost of recruiting, training, and managing an in-house team with a dedicated Delta Capita team working to established processes and quality control. Because KYC and CLM are what we specialise in, work is completed efficiently and to a consistently high standard. You keep oversight through regular reporting and governance, without carrying the management overhead of running the operation. Costs are agreed when we scope the work with you, giving you a predictable cost base.

    If you choose to combine the service with our CLM technology platform, Karbon, you also get one provider for both the people and the technology, rather than procuring and managing separate vendors.

Onboard clients faster. Stay compliant.

Talk to a CLM Expert about advisory, managed services or Karbon, and find the fastest route to better onboarding and stronger controls.

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