2001: Built by practitioners: GoldTier is founded by people who understood client lifecycle operations from the inside. Rather than designing software around a theoretical process, they built it around how onboarding and KYC work day-to-day: who touches a case, where it stalls, and what the regulator will ask. That practitioner thinking is still the design principle behind Karbon.
2006-2007: From first client to first multi-region client: GoldTier's first client goes live in 2006. In 2007 the first multi-region client follows, and that relationship is still live today. Running one process across several jurisdictions this early shaped a platform built for global CLM from its early years.
2013-2021: Proven at scale: Thomson Reuters acquires GoldTier and puts it to work for its managed service clients, so the platform is built for operations teams running real volume. In 2015 the first GoldTier Portal is delivered. The platform later becomes Client On-Boarding (COB) at Refinitiv and then at LSEG. Nearly eight years inside three of the world's most demanding markets and data businesses, with regulators watching, gives the platform its scale and resilience.
2024: Technology meets advisory: In April 2024, Delta Capita acquires Client On-Boarding, formerly known as GoldTier, from LSEG. It is an end-to-end KYC and CLM compliance solution, used by leading banks and financial institutions around the world. Its institutional client base across the UK, Europe, North America, Singapore, Hong Kong, and Australia moves to Delta Capita. The acquisition adds enterprise-grade CLM technology to our due diligence and client outreach services, so clients can move to a managed service. The same year we acquire Aurora, a London-based boutique CLM advisory firm whose specialists in operating model design, process optimisation, and technology advisory now lead our CLM division.
2025: Karbon launches: Karbon, our client and investor lifecycle platform, goes live alongside advisory and managed services. Built on GoldTier's foundations and accelerated with AI, Karbon gives clients one platform for end-to-end CLM.
What GoldTier gave Karbon:
- Operational DNA: workflows designed by practitioners, which means fewer handoffs and less rework.
- Proven resilience: years of scale and regulatory scrutiny inside Thomson Reuters, Refinitiv, and LSEG.
- Global reach: a platform already used across the UK, Europe, North America, Singapore, Hong Kong, and Australia.
- Managed service heritage: software built to be run at volume.
