Onboard institutional clients and investors faster. Stay in control.

Leading Investment Bank

Challenge: The bank operates across fixed income, convertible bonds, equity, and debt and equity capital markets. With a complex, highly regulated client base, it needed a fully managed KYC service for investor onboarding and periodic refresh. It also needed to keep quality and audit readiness consistent across many jurisdictions.

What we did: Delta Capita runs end-to-end KYC for the bank as an embedded team that acts as an extension of its own. Cases are created in Karbon under mutually agreed policy standards, with regulatory logic built in at the point of creation. We manage more than 1,000 entities across 60+ jurisdictions and screen 8,200+ entities and related parties continuously for sanctions, PEPs and adverse media. Refreshes follow risk-based cycles, and we handle client outreach directly and indirectly. Bespoke reporting and monthly MI give the bank full visibility of SLA performance, case ageing and escalation trends.

Outcome: Onboarding and refresh cases are consistently delivered within agreed SLAs. Policy-led technology reduces manual error and rework, and every case has an audit-ready record. Over a three-year partnership the service has grown with the bank’s needs, with policy, delivery and reporting co-developed with the client.

Tier 2 Bank

Challenge: The bank wanted to improve client experience and support business growth, but fragmented onboarding processes, unclear ownership, and ineffective governance were creating delays and operational inefficiencies.

What we did: Following a CLM Healthcheck, our experts identified process gaps and governance weaknesses across the end-to-end client lifecycle. We redesigned target-state processes, clarified roles and responsibilities, and established a more effective operating model across the Front Office and Operations.

Outcome: The client achieved a 30% reduction in Relationship Banker effort through streamlined onboarding journeys, simplified governance, reduced duplication, and more effective decision-making, creating a faster and more consistent client experience.

Global Financial Technology Provider

Challenge: The client needed to manage over 5,000 entities across the US, UK, and Australia. The population spans regulated FIs, government entities, funds, and non-financial businesses, each with its own requirements.

What we did: Karbon gave the team a single, intuitive platform to process cases across all of its entities. Its streamlined user experience cuts the number of clicks per case, and policy validation built into Karbon catches errors before they reach QA, so cases are right first time.

Outcome: The team now processes over 240 cases per quarter with a 100% QA pass rate from the client’s perspective. Entity and related party data stays consistent across all three jurisdictions.